{"id":42991,"date":"2018-10-02T04:45:50","date_gmt":"2018-10-02T09:45:50","guid":{"rendered":"https:\/\/michaelhyatt.com\/?p=42991"},"modified":"2018-10-02T04:45:50","modified_gmt":"2018-10-02T09:45:50","slug":"quash-rumors-with-truth","status":"publish","type":"post","link":"https:\/\/fullfocus.co\/quash-rumors-with-truth\/","title":{"rendered":"Quash Rumors With Truth"},"content":{"rendered":"<p>Rumors at work can be surprisingly destructive. Rumors undermine the confidence of an organization, both within and without; encourage infighting, backbiting, and other HR department fever dreams; deep six morale; make strategic hiring like extracting wisdom teeth; scare off would-be investors; and tank stock prices. What start as whispers can build to whirlwind force.<\/p>\n<p>Because of these outsized effects, leaders are often tempted to treat rumors like word grenades and view those chucking them like the enemy. And in the case of persistent, malicious gossips, they are probably right to take direct action.<\/p>\n<p>But in the vast majority of cases, it behooves leaders to take a step back and ask a really important question of their own leadership first: Why are these damaging rumors spreading?<\/p>\n<h3>Titanic talking<\/h3>\n<p>The first thing to remember is that people will talk about changes brewing at work. It\u2019s our nature. One reason people spread rumors is that there\u2019s a lack of information available about what is to happen. So they fill that vacuum with speculation, which builds on itself in an unhealthy way.<\/p>\n\t\t<aside class=\"tweetable tweetalign_center\" style=\"width:100%\">\n\t\t\t<blockquote>\n\t\t\t\tWhat start as whispers can build to whirlwind force.<cite>Jeremy Lott<\/cite>\n\t\t\t<\/blockquote>\t\t\t<ul class=\"actions\">\n\t\t\t\t<li class=\"icon-arrow\"><a class=\"icon-twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?source=tweetbutton&text=What%20start%20as%20whispers%20can%20build%20to%20whirlwind%20force.%20https%3A%2F%2Ffullfocus.co%2F%3Fp%3D42991&via=michaelhyatt\" title=\"Share Quote on Twitter\" target=\"_blank\">Tweet<span> Quote<\/span><\/a><\/li><\/ul><\/aside>\n<p>I observed this with one of my first jobs out of college. It was at a storied publication that had seen better days and was in some trouble. Workers there speculated like crazy about what was going to happen, in part, because they couldn\u2019t get a straight answer from the people in charge. Stories and plans kept changing. The deck chairs kept being shuffled until it all sank into the icy depths.<\/p>\n<p>Was it salvageable when I got there? Hard to say. But by the end, it was simply impossible to sustain trust within the organization, and this affected any attempts to keep things together. The dwindling number of employees trusted the rumors to be more accurate than whatever the leaders had to say that day, if they even bothered to say anything.<\/p>\n<h3>Give \u2018em something to talk about<\/h3>\n<p>If people are going to talk, then, with apologies to Bonnie Raitt, it\u2019s best to give them something to talk about. Let\u2019s talk about truth, because consistent, truthful words are the best way to drive out rumors. There are at least 4 important aspects to this for leaders.<\/p>\n<h2>1. Create an expectation of truth<\/h2>\n<p>It\u2019s not enough simply to tell the truth once in a while or even most of the time. Expectations matter greatly in setting the tone for a team. It\u2019s important that your team has the expectation that what you say to them will be true.<\/p>\n<p>That way, when rumors crop up, they will weigh your words and general reliability against the rumors and dismiss the rumors.<\/p>\n<h2>2. Admit when you don\u2019t know things<\/h2>\n<p>It\u2019s not fun to stand up in front of people and admit ignorance, so there is a very human tendency to guess at answers and assert those guesses as facts. We\u2019ve all done this from time to time. As a leader, you must fight this tendency. When you don\u2019t know an answer to something, say, \u201cI don\u2019t know.\u201d Then maybe take a beat and say, \u201cI\u2019ll get back to you on that,\u201d if in fact you will do so.<\/p>\n<p>This bolsters the case for your honesty and it also models something important for your team. They will understand that it\u2019s OK to admit ignorance and then go get answers. These habits will help them resist spreading rumors.<\/p>\n<h2>3. Get alignment with your leadership<\/h2>\n<p>If you manage managers and have to make a significant change, say for yourself and instruct them to say to all workers, \u201cWe still need to make a decision on that.\u201d Which is the truth. That will start the rumor mills churning, so get your management team together with all deliberate speed, talk things out, and make the hard decision.<\/p>\n<p>Don\u2019t call for agreement, because people are going to have their opinions. Call instead for alignment: Here is the blueprint, the plan, and how we are going to pursue it.<\/p>\n<p>Then make sure that they go out there and tell everyone what is happening. Doing so will knock the rumor mill right off its hinges.<\/p>\n<h2>4. Don\u2019t let bad news linger<\/h2>\n<p>It is especially important to get the news out quickly if it is bad news. It\u2019s bad enough if, let\u2019s say, you have to lay off employees. It is far worse if the remaining ones or future prospective employees don\u2019t expect that you\u2019ll be straight with them.<\/p>\n<p>That truth might hurt now. But if you need the courage to tell it, just remember that the vicious, rumor-torn future you could be facing down is a whole lot worse.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rumors at work can be surprisingly destructive. Rumors undermine the confidence of an organization, both within and without; encourage infighting, backbiting, and other HR department fever dreams; deep six morale; make strategic hiring like extracting wisdom teeth; scare off would-be investors; and tank stock prices. What start as whispers can build to whirlwind force. Because [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":43097,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quash Rumors With Truth | Full Focus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fullfocusplanner.com\/quash-rumors-with-truth\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quash Rumors With Truth | Full Focus\" \/>\n<meta property=\"og:description\" content=\"Rumors at work can be surprisingly destructive. 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