{"id":210,"date":"2017-08-04T04:45:21","date_gmt":"2017-08-04T09:45:21","guid":{"rendered":"http:\/\/michaelhyatt.com\/?p=210"},"modified":"2023-11-13T09:44:34","modified_gmt":"2023-11-13T15:44:34","slug":"ten-difficult-but-really-important-words","status":"publish","type":"post","link":"https:\/\/fullfocus.co\/ten-difficult-but-really-important-words\/","title":{"rendered":"Ten Difficult, But Really Important Words"},"content":{"rendered":"<p>Many words in the English language are hard to get out. In fact, there\u2019s even a <a href=\"https:\/\/www.amazon.com\/Oxford-Dictionary-Difficult-Words\/dp\/0195173287\/mhyatt-20\">Dictionary of Difficult Words<\/a>. But none are more difficult than these: \u201cI\u2019m sorry. I was wrong. Will you please forgive me?\u201d<br \/>\n<\/p>\n<p>Many otherwise articulate people seem to have great difficulty in spitting these words out. They hem and haw. They mumble. They stutter.<\/p>\n<p>They may get something close out, but they have a hard time slowly and deliberately saying these 10 simple words, none of them more than two syllables long.<\/p>\n<p>Yet each one of these 10 words is important. Let\u2019s break that importance down by sentence, then make time for a message from my wife.<!--more--><br \/>\n<\/p>\n<h3>1. I\u2019m Sorry<\/h3>\n<p>Empathy is the ability to put ourselves in another person\u2019s shoes and feel what they feel. This is something we need to develop. It takes humility.<\/p>\n<p>Too often, we are preoccupied with our own feelings. Empathy is the recognition that it\u2019s not all about us. Other people matter. They have feelings, too, and those feelings are important.<\/p>\n<p>By saying we are sorry\u2014sincerely and with authentic humility\u2014we validate them as human beings.<\/p>\n<p>We are essentially saying, \u201cI know you are hurt, and I understand. Your feelings are valid, and I am sorry that I am the cause of them. I\u2019m not sorry because I got caught or because you called me out.<\/p>\n<p>I\u2019m sorry because of the hurt that I caused you.\u201d<\/p>\n<h3>2. I Was Wrong<\/h3>\n<p>This the most difficult sentence of all. Perhaps we live with the mistaken notion that we never do anything wrong. Or perhaps we just think the other person should \u201cgive us a pass\u201d because somehow we deserve it.<\/p>\n<p>The truth is, we all make mistakes. If we are not guilty of sins of commission (i.e., deliberately doing something that offends others), we are guilty of sins of omission (i.e., failing to do what we ought and thereby offending others).<\/p>\n<p>Religion can help prime the pump here. One of the great things about being a Christian is that I have been released from the need to pretend I am perfect. I am a sinner, and I need forgiveness\u2014from God and from the people I offend.<\/p>\n<h3>3. Will You Please Forgive Me?<\/h3>\n<p>This is one of the most powerful sentences we can ever utter. By phrasing this as a question, we acknowledge that forgiveness is not an entitlement. We don\u2019t deserve forgiveness. We are asking for their mercy and forbearance.<\/p>\n<p>This also acknowledges that it is a choice on the part of the other person. They may withhold their forgiveness. Perhaps they are not ready to make up. They may need some space.<\/p>\n<p>Yet in my experience, almost always the other person says, \u201cI forgive you.\u201d With this simple sentence, both of us are healed.<\/p>\n<p>We may be tempted to take shortcuts. We could simply say, \u201cI apologize\u201d or \u201cSorry.\u201d But nothing is quite as effective as saying all ten words. It may seem awkward or artificial at first, but with practice it gets easier.<\/p>\n\t\t<aside class=\"tweetable tweetalign_center\" style=\"width:100%\">\n\t\t\t<blockquote>\n\t\t\t\tBy saying we are sorry\u2014sincerely and with authentic humility\u2014we validate them as human beings.<cite>Michael Hyatt<\/cite>\n\t\t\t<\/blockquote>\t\t\t<ul class=\"actions\">\n\t\t\t\t<li class=\"icon-arrow\"><a class=\"icon-twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?source=tweetbutton&text=By%20saying%20we%20are%20sorry%E2%80%94sincerely%20and%20with%20authentic%20humility%E2%80%94we%20validate%20them%20as%20human%20beings.%20https%3A%2F%2Ffullfocus.co%2F%3Fp%3D210&via=michaelhyatt\" title=\"Share Quote on Twitter\" target=\"_blank\">Tweet<span> Quote<\/span><\/a><\/li><\/ul><\/aside>\n<p>If you are like me, you\u2019ll have plenty of opportunities to practice. And speaking of opportunities\u2026<\/p>\n<h3>A Word From My Wife<\/h3>\n<p>When Gail saw this, she had some additional things to say about how to stick the forgiveness landing. Often the more abbreviated version works, but she suggested a few more words as necessary.<\/p>\n<p>One of those words is \u201cfor.\u201d As in, &#8220;Jane, I'm sorry for ________. (embarrassing you in that meeting. &#8230; completely forgetting about your birthday. &#8230; getting so upset and yelling before I even heard your side&#8230; lying to you about where I was last night.)\u201d<\/p>\n<p>\u201cThis lets the other person know that you \u2018get it,\u2019\u201d Gail explains.<\/p>\n<p>Before \u201cI\u2019m sorry,\u201d Gail suggests \u201cI know that hurt you\u201d to further \u201cown up to the specific pain\u201d that you caused.<\/p>\n<p>Also, she pointed out that nonverbal parts of the apology are important to many people, including \u201cour tone of voice, eye contact, and body language.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-37301\" src=\"https:\/\/fullfocus.co\/wp-content\/uploads\/2017\/08\/Nonverbal-elements-of-apology-1.jpg\" alt=\"\" width=\"1000\" height=\"344\" srcset=\"https:\/\/fullfocus.co\/wp-content\/uploads\/2017\/08\/Nonverbal-elements-of-apology-1.jpg 1000w, https:\/\/fullfocus.co\/wp-content\/uploads\/2017\/08\/Nonverbal-elements-of-apology-1-600x206.jpg 600w, https:\/\/fullfocus.co\/wp-content\/uploads\/2017\/08\/Nonverbal-elements-of-apology-1-768x264.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><br \/>\nSquare up, make eye contact, say it like you mean it, and then shut up and wait for the offended party\u2019s response. And one more thing.<\/p>\n<h3>Don\u2019t be a \u201cBut\u2026\u201d<\/h3>\n<p>When you are working to get these 10 difficult words out, there\u2019s one word you absolutely must not use, or you will defeat all of your hard work.<\/p>\n<p>The word is \u201cbut.\u201d As in \u201cI\u2019m sorry, but\u2026\u201d You might not even intend to blame shift here. You might be trying to call attention to some extenuating circumstance that in the normal course of things would matter.<\/p>\n<p>That\u2019s not how it will be heard by the offended party in the moment, so do not do that if you want to heal the breach. If your goal is to make things right, then do yourself a huge favor and stick to the script.<\/p>\n<div class=\"reminder\">Do you find it difficult to get these words out?<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Many words in the English language are difficult. In fact, there&rsquo;s even a Dictionary of Difficult Words. But none are more difficult than these: &ldquo;I&rsquo;m sorry. I was wrong. Will you please forgive me?&rdquo;<\/p>\n","protected":false},"author":8,"featured_media":37294,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[580,581,582,33,583],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ten Difficult, But Really Important Words<\/title>\n<meta name=\"description\" content=\"Many words in the English language are difficult. In fact, there\u2019s even a Dictionary of Difficult Words. But none are more difficult than these: \u201cI\u2019m sorry. I was wrong. 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